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Sharjah Islamic Bank records 55% increase in use of online services

Sharjah Islamic Bank (SIB) recently recorded a 55 per cent increase among users of digital channels and smart services, while the number of digital services and banking application users surged by 35 per cent compared with the same period last year.

The increase in dependency on digital services for cash management, was observed since the outbreak of Covid-19 limited access to businesses.

Walid Alamoudi, head of digital banking at SIB, said: “Technical innovation and adoption of the latest digital solutions have always been our top priority, with the bank making significant investments in modern technologies in recent years. SIB has launched a number of digital products for self-service, which has increased the bank’s customer base, especially in recent times.”

He added that with the introduction of the digital platforms, SIB has witnessed a significant 100 per cent increase in usage of some of the services including the Tayseer-Salary Advance, for obtaining salary along with an increase in requests for installment deferment.

Sharjah Islamic Bank is also working to update its ATM machines, offering 70 new services that could reduce customer visits to the branch. All ATM’s come equipped with innovative software and intelligent services. Additionally, the machines will allow for easier deposit and withdrawal of funds, the ability to read NFC and traditional cards and verify Emirates ID reading and biometrics authentication capability.

Sharjah Islamic Bank offers a full package of online services through its official website and through its mobile banking solution which supports online payments through Samsung Pay or Apple Pay.

The bank has also undertaken several precautionary measures, including installation of a thermal detection system for employees and customers, along with a self-sterilization device in the main branch of the bank. All measures have been undertaken to align with the directives issued by the National Emergency Crisis and Disaster Management Authority (NCEMA).

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